If the complaint is escalated to the Authority, the Authority will analyze the response and re-address the bank | Select the sectors by clicking on Banking |
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Click on Add new case• Select the product you want | Fill in your data and submit your request |
The complaint is sent to the bank, and the bank handles the complaint | The Bank shall reply, and the Authority reviews, analyzes, and send an alert to the customer |
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The customer inquires about the responses through the on-site complaints system, using the complaint number | Verify your personal info then click on Next |
You can follow up on your request from the Dashboard page.
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