| Digital reference overview: an issue paper from the Networked Services Policy Task Group | Measuring Quality: Performance Measurement in Libraries |
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| Reference and Information Services Section | Library Management, 27 9 , 606-620 |
The Journal of Academic Librarianship, 37 2 , 120-129.
24| Journal of the American Society for Information Science, 37 4 , 183-190 | 2015 Delivering Virtual Reference Services on the Web: An Investigation into the Current Practice by Academic Libraries |
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| Journal of Library and Information Services in Distance Learning, 5 1-2 , 3- 9 | Medical Reference Services Quarterly, 22 2 , 1-13 |
Chat reference service in medical libraries.