| First of all, I would like to apologize for any unintentional behavior that was done by our colleagues in ElSalam Store | If you have any questions, please let me know! Secondly, I would be glad if you can send me your mobile number and email to get in touch with you regarding your problem |
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| He has informed me that they cannot handle unlocked phones at this time | My best recommendation is to get the phone into Dubai where it can be serviced |
PS: Hope this message can reach you before you send it to UAE.