The customer chooses the type of complaint | The complaint is sent to the bank, and the bank handles the complaint |
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The customer selects the bank to file the complaint against, compiles the data, holds the attachments for his complaint, and presses Submit the complaint |
The Bank shall reply, and the Authority reviews, analyzes, and send an alert to the customer.
5The Bank shall reply, and the Authority reviews, analyzes, and send an alert to the customer | The customer inquires about the response through Complaints via the website and he has the freedom to accept or escalate it to the Saudi Arabian Monetary Authority |
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The customer inquires about the response through Complaints via the website and he has the freedom to accept or escalate it to the Saudi Arabian Monetary Authority | The customer inquires about the responses through the on-site complaints system, using the complaint number |
The complaint is sent to the bank, and the bank handles the complaint.
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